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Alerts

Overview​

Alerts is a fault detection and notification service for any abnormal behavior which is offered by Altergo. It sends Platform notifications, Emailsand Text messages to make the user cautious when an abnormality is observed in any of the sensors data.

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There are 2 sections:

  • Alerts: It states a list of all the triggered alerts with its details.
  • Alerts Manager: It states a list of all the alert rules defined by the user and a place where we can create new alerts.

Alerts manager​

The Alerts Manager feature of Altero includes all the user-defined alert conditions. The user can leverage the alert manager for Creating, Editing, Activating \ Deactivating and Deleting an alert according to requirements.

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Create​

The user can create customized conditions regarded as Alert rules for the generation of new alerts. To setup a new alert criterion on the Altergo platform, Follow these steps

  1. Go to Alerts tab
  2. Click on Create alert rule

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  1. Add alert Name
  2. Add alert Description (Optional)
  3. Under Tags , add name of tags corresponding to the group of assets the user want to target with the alert.

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Setting alert condition​

  1. From Select sensor model, select the sensor to which the alert needs to setup.
  2. From Select condition select the appropriate operator (* <, <=, >, >=, ==, != *) to create required alert.
  3. Add Threshold value for the selected sensor as per the alert criterion
  4. Select Alert type from the dropdown (Critical, Warning, Info, Log) according to priority.
  5. Add Triggering time in seconds (Keep the Immediate trigger box checked [✓] if the user needs an instantaneous alert ) It is to configure after how much time, once the alert condition is met, you want the alert notification.

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Triggering time is the time gap between the sensor data reaching the alert conditions and the generation of the corresponding alert

  1. Add Time interval in minutes for setting the frequency of sending alerts
  2. Add alert Recipients
  3. Select preferred Notification Channel (The user can opt for alert notification as Email or ``Text message)
  4. Click on Create alert rule

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Alert Notifications will always be sent to Altergo platform.

Operations​

The user can perform certain operations on the created alert rules. These include View alerts, Edit, Activate/Deactivate and Delete

View alerts(𓆣)​

Click on the 𓆣 icon to get all generated alerts corresponding to the alert rule

Edit(🖆)​

Click on the 🖆 icon to edit an alert rule

Activate(▷) / Deactivate(🛇)​

Yo can activate ▷ or deactivate 🛇an alert rule by clicking the corresponding icon. Once an alert is activated, the platform shows the status as Active and Inactive when deactivated

Delete( 🗑)​

Click on 🗑icon to delete an alert rule from the platform

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Alerts​

The user can look at all the active or triggered alerts in this section. There are 2 types of status:

  • Open Alerts : All the alerts which are triggered due to some unfavorable condition in your fleet are open alerts
  • Closed Alerts: The alerts which were triggered and marked as resolved by the fleet operator are termed as closed alerts

Incident report​

The user can generate and download a comprehensive alert report from the Altergo platform in either CSV, Excel or PDF formats. To create an incident report, Follow these steps

  1. Click on Alerts
  2. Choose the needed date range from Date Selector
  3. From Export Report option click on the desired file format (CSV,Excel,PDF)

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You can also apply filters to specifically look at some alert types. The available filters are :

  • Status: open | close | keep blank for both
  • Serial number: Input atleast 1 digit in serial number to get specific component alerts | keep blank for all components
  • Alert rule: Name of alert rule by which you want to filter all the alerts
  • Alert type: Critical | Warning | Info | Log

The file gets downloaded on the user’s local machine

Handling alert​

Altergo provides the user the ability to manage generated alerts. These include View, Mark as Resolved, Mark All as Resolved

View(👁)​

The user can visualize the portion of sensor data responsible for triggering an alert by clicking the 👁icon of the corresponding alert. You will get redirected to the Visualisation tool for this corresponding component

Mark as Resolved (✓)​

The user can click the ✓ icon of alert, once it is resolved. This action will change Status of alert from OPEN to CLOSE

Mark All as Resolved(✔)​

When all the alerts triggered under an alert rule are fixed, the user can click the ✔ icon to mark all as resolved. This will change Status of all the alerts from OPEN to CLOSED

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